We want you to love your Akalia purchase. If something isn't right, we're here to help. Start your return through our returns portal at https://akalia.loopreturns.com/#/ for a prepaid label. All items must be returned unworn, unwashed, unsoiled, and in original condition with all tags and packaging attached. We reserve the right to reject any return that shows signs of wear.

We do not offer exchanges. For a different size, color, or style, return your item for store credit and place a new order. Store credit is issued as a gift card, never expires, and can be used on any future purchase.

Full-Price Clothing: Return within 14 days for a refund to your original payment method, or within 30 days for store credit. A $15 USD restocking fee is deducted from refunds to your original payment method. Store credit is issued for the full price paid, with no fee. Shipping and Package Protection charges are non-refundable.

Sale & Discounted Clothing (15% off or more): Store credit only, within 30 days. Not eligible for a refund to your original payment method. Store credit is issued for the price paid, with no fee.

Jewelry: Store credit only — jewelry is not eligible for a refund to your original payment method. Full-price jewelry may be returned within 30 days; sale jewelry (15% off or more) within 14 days. Because jewelry has direct skin contact, we cannot accept any piece showing signs of wear.

Final Sale (no return or store credit): BOGO and bundle promotions, gift cards, and any item marked 'Final Sale' on its product page.

For the purposes of this policy, 'sale' or 'discounted' means any item purchased at 15% off or more. A welcome or newsletter discount of less than 15% does not make an item discounted.

Cancelling or Changing Your Order: Once an order is placed we are unable to make changes, including to items or shipping address. Please review your order carefully before purchasing.

Third-Party & Boutique Purchases: We cannot support items purchased through boutiques or third-party retailers. Please contact the original retailer.

Price Adjustments: We do not offer price adjustments on items that go on sale after purchase.

Lost or Stolen Packages: We are not liable for lost or stolen packages but will assist you in filing a carrier claim.

Pre-Orders: When you place a pre-order, you are charged in full at the time of purchase. The estimated ship date shown at checkout is an estimate, not a guarantee, and may change. If your pre-order has not shipped within 14 days of the original estimated ship date, you may cancel the affected items for a refund to your original payment method by emailing sales@akaliaofficial.com. Once a pre-order ships, our standard policy applies: jewelry pre-orders return for store credit only; clothing pre-orders return under the standard clothing terms above.