Shipping policy

USA Orders

As an Akalia customer, you enjoy complimentary delivery service on all U.S. orders.

Delivery Window: Monday–Friday, 8am–7pm.
Transit Time: 2–3 business days.
Weekend Orders: To ensure arrival before the weekend, please place your order by Monday 4:00 PM (Pacific Time) for delivery by Friday.
Saturday Delivery: Not currently available.

Service Limitations: We are unable to ship to Alaska, Guam, Hawaii, Northern Mariana Islands, or the U.S. Virgin Islands.
Freight Forwarders: Deliveries to freight forwarders or shipping companies are at the customer’s own risk.
Delivery Partners: FedEx, USPS, and UPS.

International Orders
Akalia delivers worldwide, Monday–Friday, 8am–7pm.
Flat Rate Shipping: $39 USD on all international orders and $49 for express delivery.
Carriers: UPS, FedEx, DHL, DPD, TNT, and Toll.

Transit Time: Typically within the stated delivery window; however, customs clearance may cause unforeseen delays beyond our control.
Saturday Delivery: Not currently available.
Freight Forwarders: Deliveries to freight forwarders or shipping companies are at the customer’s own risk.

Duties & Taxes
Any customs duties or import taxes applicable to your destination are the responsibility of the customer.
Refused Deliveries
We kindly ask that you do not refuse delivery. Refused packages will incur the original shipping charge plus the return cost. Any refund issued will be minus the total delivery and return cost.
Our Commitment
Every order is inspected, packaged with care, and dispatched promptly. While we cannot be held liable for delays caused by third-party carriers or customs authorities, our concierge team is here to support you with tracking and coordination if any issues arise.